AI-powered B-Bot helping more Barnsley residents get answers first time

Barnsley Council says its AI-powered B-Bot is helping more residents get their answers first time.

Councillor William Brown, Leader of Barnsley Council, and Councillor Edward Dillingham, Deputy Leader of Barnsley Council, visited the council's Customer Services and Innovation teams last week to hear more about how artificial intelligence (AI) is being used.

The council says the B-Bot is helping more residents get answers first time.